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Targeted Alert Notifications – Anywhere Actions

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    Enterprise Alert 9.2 Update Brings Great Flood Protection Enhancements

    Enterprise Alert 9.2 Update Brings Great Flood Protection Enhancements

    • January 3, 2022
    • Technical

    We have released another update for Enterprise Alert 9 (version 9.2) which enhances the flood protection mechanism. This will help you to setup scenarios where you do not want the flood protection to be active for every notification channel. Read all details in this article. How it works In previous versions flood protection was always

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    January 3, 2022

    Common Security related Questions and Answers

    Common Security related Questions and Answers

    • December 23, 2021
    • Technical

    In light of the recent news about yet another reported Zero-Day Exploit and the accompanying discussions about security, let’s touch on the topic of security audits and how Enterprise Alert can be configured to avoid or at least minimize potential security impact. First, let’s establish what we mean by security audit. A security audit is

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    December 23, 2021

    Tips & Tricks: Keeping Track of Event-Processing Delays

    Tips & Tricks: Keeping Track of Event-Processing Delays

    • December 23, 2021
    • CustomersIT OpsTechnical

    What happened? A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back

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    December 23, 2021

    Enhanced Enterprise Alert Reporting with Power BI

    Enhanced Enterprise Alert Reporting with Power BI

    • December 22, 2021
    • Technical

    The benefits of using the correct reporting, analytics and information delivery capabilities can transform an organization.  Having access to timely data, reporting, and analytic capabilities helps to ensure the ability to get the right data to the right users at the right time.  Having the ability to pull any information that your business needs at

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    December 22, 2021

    Enterprise Alert 9.1 Update brings Microsoft Teams and SIGNL4 connectivity

    Enterprise Alert 9.1 Update brings Microsoft Teams and SIGNL4 connectivity

    • November 29, 2021
    • NewsSoftwareTechnical

    As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: 2-way connector to Microsoft Teams to manage alerts from a Teams channel Cloud bridge allowing to link Enterprise

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    November 29, 2021

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    • November 10, 2021
    • BusinessCustomersTechnical

    “Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch,

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    November 10, 2021

    When built-in alerting is not enough

    When built-in alerting is not enough

    • October 21, 2021
    • Technical

    Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring

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    October 21, 2021

    CheckMK and Enterprise Alert – a scripted heartbeat check

    CheckMK and Enterprise Alert – a scripted heartbeat check

    • September 8, 2021
    • Technical

    A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a

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    September 8, 2021

    Call Handling – Relieve the burden of your service desk and on-call staff

    Call Handling – Relieve the burden of your service desk and on-call staff

    • August 25, 2021
    • Technical

    These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this

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    August 25, 2021

    Timely Delivery with Enterprise Alert

    Timely Delivery with Enterprise Alert

    • August 9, 2021
    • Technical

    Murphy’s Law states that anything that can go wrong, will go wrong.  The challenge for most businesses is putting the right method of communication in place for when the inevitable happens.  The only way to handle this is to expect the worst and then prepare for it.  A key factor in deciding for any alerting

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    August 9, 2021

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
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