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    Alarming and Incident Reaction on Azure – An architecture Guide for Enterprise Alert on Azure by Patrick Fontana

    Alarming and Incident Reaction on Azure – An architecture Guide for Enterprise Alert on Azure by Patrick Fontana

    • July 16, 2020
    • Technical

    Microsoft Azure is everywhere? More and more companies move business critical communication instruments into a cloud based environment. This could be established in a partner datacenter or in a public cloud environment. The main deciding factors between these two options are the trust to the provider and the costs of the solution. Incident and alarm

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    July 16, 2020

    Improved 2-way integration with BMC product family

    Improved 2-way integration with BMC product family

    • June 25, 2020
    • Technical

    With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers. For those not familiar with our 2-way

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    June 25, 2020

    How to implement an automated health check alert for Enterprise Alert database

    How to implement an automated health check alert for Enterprise Alert database

    • June 25, 2020
    • Technical

    Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background. Where we have customers frequently adapting and maintaining notification profiles, event sources, workflows, or channels in our

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    June 25, 2020

    Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

    Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

    • March 31, 2020
    • BusinessEnergy & UtilitiesFinancial & BankingIT OpsManufacturingTechnicalTransport & Logistics

    How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert

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    March 31, 2020

    How to forward alerts to Slack

    How to forward alerts to Slack

    • March 25, 2020
    • Technical

    Ever since the release of our Teams Integration blog we have received requests from customers on whether we can provide the same functionality for Slack. And the use cases actually are very similar – it is always about an efficient and pragmatic approach to logging issues and tickets that came up during the night by

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    March 25, 2020

    How to use SIGNL4 for availability monitoring of Enterprise Alert

    How to use SIGNL4 for availability monitoring of Enterprise Alert

    • February 6, 2020
    • Technical

    Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in

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    February 6, 2020

    How to forward alerts to Microsoft Teams

    How to forward alerts to Microsoft Teams

    • February 3, 2020
    • Technical

    One of our customers came to us asking for a way to easily log tickets created during the night shifts in order to allow team members to be up to date on any nightly occurrences even when the On-Call staff hadn’t been at the office yet. Our initial suggestion was to just send a broadcast

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    February 3, 2020

    Emergency Callouts: Introducing a detailed History and Resend capabilities

    Emergency Callouts: Introducing a detailed History and Resend capabilities

    • August 14, 2019
    • NewsTechnical

    Emergency callouts are some of the most important notifications a user can receive. With the optional ‘Emergency Callout’ add-on, the capability to reliably alert and notify large numbers of employees can become part of your Enterprise Alert installation. These callouts can tell users about dangerous situations such as inclement weather, fires in the building, or

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    August 14, 2019

    EnterpriseAlert 2019 update 8.2.0 released

    EnterpriseAlert 2019 update 8.2.0 released

    • June 26, 2019
    • Technical

    On June 20 we have released the 3rd update for EnterpriseAlert 2019. Don’t get confused by the version number, 8.2.0 would better be 8.3.0, but that’s the way it is. Here is a very short EA 2019 release history for CY 2019: 8.0.1 – Multi-Tenancy (EnterpriseAlert 2019) 8.0.2 – Emergency Callout enhancements and more (Update

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    June 26, 2019

    Meaningful Parameter Names in SNMP Events

    Meaningful Parameter Names in SNMP Events

    • April 29, 2019
    • Technical

    Enterprise Alert offers the possibility to directly receive SNMP traps and generate alarms from them. The SNMP traps contain a number of parameters that are identified by OIDs. These OIDs are quite cryptic and not very meaningful. So-called MIB files are used to assign meaningful names to the OIDs. Example: OID: 1.3.6.1.4.1.39165.1.5 -> Label: DeviceID

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    April 29, 2019

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
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