Derdack

Targeted Alert Notifications – Anywhere Actions

Derdack
  • Use Cases
    • Overview
    • Enterprise IT Alerting
    • IT Managed Services
    • Mobile Alerting in Manufacuring
    • Critical Operations Alerting in Banking & Financial
    • Field Service Dispatching in Energy & Utilities
    • Use Cases in other Industries
  • Products
    • Overview
    • Enterprise Alert®
      • Overview
      • Alert Notifications
      • On-call Duty Scheduling
      • Collaboration
      • Anywhere Remediation
      • Incident Mgmt. App
      • Integrations
      • Technical Support
      • Online Knowledge Base
      • Derdack FAQ
    • SIGNL4® Cloud
    • References & More
  • How to Buy
    • Overview
    • Pricing and Quotes
    • Find a local Partner
    • Azure Marketplace
  • About Derdack
    • About
    • Careers
    • Partner Program
    • Strategic Partners
    • Derdack Podcast
    • Contact Derdack
  • News & Blog
  • Request Demo
    • de de
  • Technical

    • Home
    • News & Blog
    • Technical
    Enterprise Alert 9.1 Update brings Microsoft Teams and SIGNL4 connectivity

    Enterprise Alert 9.1 Update brings Microsoft Teams and SIGNL4 connectivity

    • November 29, 2021
    • NewsSoftwareTechnical

    As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: 2-way connector to Microsoft Teams to manage alerts from a Teams channel Cloud bridge allowing to link Enterprise

    Continue Reading

    November 29, 2021

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    • November 10, 2021
    • BusinessCustomersTechnical

    “Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch,

    Continue Reading

    November 10, 2021

    When built-in alerting is not enough

    When built-in alerting is not enough

    • October 21, 2021
    • Technical

    Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring

    Continue Reading

    October 21, 2021

    CheckMK and Enterprise Alert – a scripted heartbeat check

    CheckMK and Enterprise Alert – a scripted heartbeat check

    • September 8, 2021
    • Technical

    A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a

    Continue Reading

    September 8, 2021

    Call Handling – Relieve the burden of your service desk and on-call staff

    Call Handling – Relieve the burden of your service desk and on-call staff

    • August 25, 2021
    • Technical

    These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this

    Continue Reading

    August 25, 2021

    Timely Delivery with Enterprise Alert

    Timely Delivery with Enterprise Alert

    • August 9, 2021
    • Technical

    Murphy’s Law states that anything that can go wrong, will go wrong.  The challenge for most businesses is putting the right method of communication in place for when the inevitable happens.  The only way to handle this is to expect the worst and then prepare for it.  A key factor in deciding for any alerting

    Continue Reading

    August 9, 2021

    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    • July 2, 2021
    • Technical

      Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.  This post will center around what happens when critical systems fail and tickets

    Continue Reading

    July 2, 2021

    Integration of Enterprise Alert 9 with AzureMonitor

    Integration of Enterprise Alert 9 with AzureMonitor

    • June 3, 2021
    • IT OpsTechnical

    Our Azure Monitor connector provides seamless 2-way integration of Enterprise Alert 9 with Azure Monitor. Once added to your Enterprise Alert instance, the connector will read your Azure Monitor alerts fully automatically and trigger alert notifications, e.g. to your team members on duty. It also synchronizes the alert status from Enterprise Alert 9 to Azure

    Continue Reading

    June 3, 2021

    Copy and Paste Multi-Team Schedules

    Copy and Paste Multi-Team Schedules

    • June 3, 2021
    • Technical

    With the release of Enterprise Alert 9, not only have our capabilities for tighter integration with almost any source system imaginable been massively expanded, but our front end has also received some much requested updates. Among them are our multi-team schedules. These allow – especially for international companies – a simple and clear planning of

    Continue Reading

    June 3, 2021

    Who is on standby? Simple question, simple answer.

    Who is on standby? Simple question, simple answer.

    • June 3, 2021
    • Technical

    In our feature session for the current Enterprise Alert release, we were asked if it was possible to make the on-call page available to every employee regardless of whether they have a user account in Enterprise Alert or not. This option has existed in Enterprise Alert for a long time, but admittedly it is not

    Continue Reading

    June 3, 2021

    Posts navigation

    1 2 3 … 14

    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

    Most popular

    • Derdack Company Take your ITIL incident management to the next level with Enterprise Alert
    • Mobile alert notifications for HP Service Manager (HPSM)
    • How to forward alerts to Microsoft Teams
    • Oncall Scheduling On-Call Schedule Management with Auto-Rotation
    • checking-mobile Enhancing SCOM alert notifications
    • Announcing Enterprise Alert 2019
    • Even, Alert, Incident, Notification Definition of Event, Alert, Incident and Notification
    • who-is-on-call-sharepoint Add a live “Who is On-Call” Dashboard into Sharepoint and other Tools

    Categories

    • Business (37)
    • Cloud Services (3)
    • Consultancy (1)
    • Customers (18)
    • Energy & Utilities (7)
    • Events (23)
    • Financial & Banking (4)
    • IT Ops (19)
    • Manufacturing (6)
    • News (48)
    • Schools (1)
    • Software (7)
    • Staffing (1)
    • Support (2)
    • Technical (137)
    • Transport & Logistics (5)

    Tags

    alert alert notification alert notifications Anywhere Resolution Anywhere Response azure customer reference Database derdack enterprise alert Enterprise Alert Enterprise Alert 2016 Enterprise Alert 2019 event HPE HPE ITSM Incident resolution incident response Industrie 4.0 Integration IT Alerting IT Operations Maintenance microsoft Microsoft Azure Mobile App monitoring OMS on-call on-call schedule Partnership PowerShell rapid response release Remote Action REST API S7 Protocol SCADA SCOM security SMTP SolarWinds NPM System Center update voice

    Follow us

    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo
    • Home
    • News & Blog
    • Technical

    CONTACT US:
    Intl: +49 331 29878-0

    US: +1 (202) 470-0885
    UK: +44 (20) 88167095
    CH: +41 (31) 5391990

    CONTACT VIA EMAIL:
    info@derdack.com

    OFFICES:
    US & Europe

    NEWSLETTER:
    Sign up here

    CAREER:
    Latest job offers

    EVENTS

    • No Upcoming Events
    • Who we help
    • Products
    • How to Buy
    • About Derdack
    • News & Blog
    • Free Trial
    • Twitter
    • LinkedIn
    • XING
    • YouTube
    • Vimeo

     © 2022 Derdack – Imprint, Privacy policy

    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Derdack Podcast
      • Contact Derdack
    • News & Blog
    • Request Demo
    Manage Cookie Consent
    We use cookies to optimize our website and our service.
    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    Manage options Manage services Manage vendors Read more about these purposes
    View preferences
    {title} {title} {title}