What happened? A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back
The benefits of using the correct reporting, analytics and information delivery capabilities can transform an organization. Having access to timely data, reporting, and analytic capabilities helps to ensure the ability to get the right data to the right users at the right time. Having the ability to pull any information that your business needs at
As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: 2-way connector to Microsoft Teams to manage alerts from a Teams channel Cloud bridge allowing to link Enterprise
“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch,
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring
A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a
These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this
Murphy’s Law states that anything that can go wrong, will go wrong. The challenge for most businesses is putting the right method of communication in place for when the inevitable happens. The only way to handle this is to expect the worst and then prepare for it. A key factor in deciding for any alerting
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
Our Azure Monitor connector provides seamless 2-way integration of Enterprise Alert 9 with Azure Monitor. Once added to your Enterprise Alert instance, the connector will read your Azure Monitor alerts fully automatically and trigger alert notifications, e.g. to your team members on duty. It also synchronizes the alert status from Enterprise Alert 9 to Azure