Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has
Derdack, leading provider of anywhere incident notification and response solutions, announces the next major release of their flagship product, Enterprise Alert®. Enterprise Alert 2017 is another milestone in enabling enterprises and organizations to respond faster and more effective to technical incidents in IT, OT and IoT. Enterprise Alert® is used by hundreds of enterprises
How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
I had the pleasure to attend and to speak at our European User Group Meeting, held in Berlin on March 24. For those who couldn’t attend – here is a summary of what you missed. A very diverse and competent group of Derdack users gathered in Berlin. As networking and learning from fellow users is
“While with on premise software every customer has a different problem, with cloud all have the same”. I posted this on Twitter a couple of days ago in the shade of repeated cloud availability or security issues ranging from Cloudflare over Amazon to Microsoft Skype. It depicts one critical aspect about cloud computing – centralization. Of course, cloud in
ITIL incident management aims to manage the lifecycle of all incidents. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents. Let us have a look at where Enterprise Alert adds value to
Everyone hates nagging. They don’t want to be constantly told that they need to do something. You’ll get around to it, right? Well, sometimes nagging is a good thing. And making sure an IT alert gets through to the right person is one of those times. That’s why Enterprise Alert includes the ability to persistently
Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients
Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical
There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an