The pressure on IT budgets, lack of skilled workforce and the need to deliver IT on time and to guarantee its availability requires an increasing level of automation of processes and practices. Hence, the pace of IT automation is accelerating and promises to reduce risk, costs and to improve operational excellence. Generally, IT automation requires
“Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.
Utilities companies represent a particular challenge for modern alarm solutions. Due to the decentralised distribution of installations and plants in rural and urban areas, operation, maintenance and repair are already associated with considerable technical, logistical and personnel expenditure. Several factors that are negligible in centralized scenarios must be taken into account. Location, accessibility, network coverage,
Derdack has launched its new cloud solution. SIGNL4 is a mobile alert notification app to reliably inform teams about alerts and incidents. It automatically and persistently routes and delivers critical information to the right people at the right time. This ensures transparency on incident ownership and response. SIGNL4 complements Enterprise Alert by targeting small and medium-sized business with less
“Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.” Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now
Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has
Derdack, leading provider of anywhere incident notification and response solutions, announces the next major release of their flagship product, Enterprise Alert®. Enterprise Alert 2017 is another milestone in enabling enterprises and organizations to respond faster and more effective to technical incidents in IT, OT and IoT. Enterprise Alert® is used by hundreds of enterprises
How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
I had the pleasure to attend and to speak at our European User Group Meeting, held in Berlin on March 24. For those who couldn’t attend – here is a summary of what you missed. A very diverse and competent group of Derdack users gathered in Berlin. As networking and learning from fellow users is
“While with on premise software every customer has a different problem, with cloud all have the same”. I posted this on Twitter a couple of days ago in the shade of repeated cloud availability or security issues ranging from Cloudflare over Amazon to Microsoft Skype. It depicts one critical aspect about cloud computing – centralization. Of course, cloud in