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Targeted Alert Notifications – Anywhere Actions

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    Basic Authentication in Exchange Online ends

    Basic Authentication in Exchange Online ends

    • May 6, 2022
    • Technical

    In February 2021 Microsoft announced that basic authentication would be deprecated some time in the second half of 2021) but extended the deadline due to popular demand. Just a couple of days ago Microsoft announced that the final deadline for the Basic Authentication is October 1. But why are we posting about this here? Well,

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    May 6, 2022

    Exploring Enterprise Alert User Types

    Exploring Enterprise Alert User Types

    • March 21, 2022
    • Technical

    Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs.  We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years.  We want to

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    March 21, 2022

    Benefits of Enterprise Alert’s Mobile App

    Benefits of Enterprise Alert’s Mobile App

    • January 17, 2022
    • Technical

    Being in touch with your customers is key to any business.  We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years.  We recently took a trip to Texas to visit several customers and the

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    January 17, 2022

    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    • July 2, 2021
    • Technical

      Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.  This post will center around what happens when critical systems fail and tickets

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    July 2, 2021

    Self-Service for Teams in Enterprise Alert

    Self-Service for Teams in Enterprise Alert

    • May 17, 2021
    • Technical

    A few days ago I had an insightful conversation with one of our customers who inspired me to write this blog. He, like so many other customers, was facing the problem that his Enterprise Alert management overhead was increasing with each new team he added, as he had been managing resources such as event sources,

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    May 17, 2021

    Introducing 2-way REST capabilities with Enterprise Alert 9

    Introducing 2-way REST capabilities with Enterprise Alert 9

    • April 28, 2021
    • Technical

    The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.

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    April 28, 2021

    Enterprise Alert’s Automation Engine: Creating ServiceNow Incidents

    Enterprise Alert’s Automation Engine: Creating ServiceNow Incidents

    • April 12, 2021
    • Technical

      Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.  This post will center around what happens when critical systems fail and tickets

    Continue Reading

    April 12, 2021

    Optimizing Alert Policies with Dynamic Destinations

    Optimizing Alert Policies with Dynamic Destinations

    • March 29, 2021
    • Technical

    Targeted reliable notifications are the core of any alerting solution.  Blasting out emails may be good for quantity, but Enterprise Alert focuses on quality, this means notifying the right people at the right time.  We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify

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    March 29, 2021

    Why do I need to switch to Firebase?

    Why do I need to switch to Firebase?

    • March 23, 2021
    • Technical

    Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021.  To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase Cloud Messaging (FCM) in Enterprise Alert 2019.   Unfortunately, the change could not

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    March 23, 2021

    Secure mobile Authentication with Azure Active Directory

    Secure mobile Authentication with Azure Active Directory

    • November 13, 2020
    • Technical

    Enterprise Alert is the premier solution for reliable, targeted, and accountable Alerting. At Derdack, we have always aimed to provide the best possible security combined with an easy to use User interface. Part of this UI is the Enterprise Alert mobile App which supports secure 2-factor authentication by integrating with ADFS. With the current trend

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    November 13, 2020

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
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