In February 2021 Microsoft announced that basic authentication would be deprecated some time in the second half of 2021) but extended the deadline due to popular demand. Just a couple of days ago Microsoft announced that the final deadline for the Basic Authentication is October 1. But why are we posting about this here? Well,
Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We want to
Being in touch with your customers is key to any business. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We recently took a trip to Texas to visit several customers and the
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
A few days ago I had an insightful conversation with one of our customers who inspired me to write this blog. He, like so many other customers, was facing the problem that his Enterprise Alert management overhead was increasing with each new team he added, as he had been managing resources such as event sources,
The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify
Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021. To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase Cloud Messaging (FCM) in Enterprise Alert 2019. Unfortunately, the change could not
Enterprise Alert is the premier solution for reliable, targeted, and accountable Alerting. At Derdack, we have always aimed to provide the best possible security combined with an easy to use User interface. Part of this UI is the Enterprise Alert mobile App which supports secure 2-factor authentication by integrating with ADFS. With the current trend