Derdack

Targeted Alert Notifications – Anywhere Actions

Derdack
  • Use Cases
    • Overview
    • Enterprise IT Alerting
    • IT Managed Services
    • Mobile Alerting in Manufacuring
    • Critical Operations Alerting in Banking & Financial
    • Field Service Dispatching in Energy & Utilities
    • Use Cases in other Industries
  • Products
    • Overview
    • Enterprise Alert®
      • Overview
      • Alert Notifications
      • On-call Duty Scheduling
      • Collaboration
      • Anywhere Remediation
      • Incident Mgmt. App
      • Integrations
      • Technical Support
      • Online Knowledge Base
      • Derdack FAQ
    • SIGNL4® Cloud
    • References & More
  • How to Buy
    • Overview
    • Pricing and Quotes
    • Find a local Partner
    • Azure Marketplace
  • About Derdack
    • About
    • Careers
    • Partner Program
    • Strategic Partners
    • Derdack Podcast
    • Contact Derdack
  • News & Blog
  • Request Demo
    • de de
  • News & Blog

    • Home
    • News & Blog
    • Technical
    • Optimizing Alert Policies with Dynamic Destinations

    Optimizing Alert Policies with Dynamic Destinations

    • March 29, 2021
    • Technical
    Optimizing Alert Policies with Dynamic Destinations

    Targeted reliable notifications are the core of any alerting solution.  Blasting out emails may be good for quantity, but Enterprise Alert focuses on quality, this means notifying the right people at the right time.  We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify and handle the incident but also to close out the ticket that is raised.  This method has a lot of overhead and we hear time and time again that tickets are not properly closed after an incident has been resolved.

    Furthermore, getting the notifications to the appropriate on-call engineer or notifying the responsible team can also be a chore.  It may require multiple workflows to direct the notification to the subject matter expert and that can only be done using the incoming events and triggering on specific conditions.  What if there was an easier way to not only cut down on the number of policies that must be maintained but also dynamically pull in the target destination.  This is where Enterprise Alert comes in.

    Creating alert policies from incoming events is something that most EA admins are familiar with.  We receive events from any 3rd party source in a multitude of ways.  During our customer assessments, we often see multiple policies created with only one condition being changed, that being the destination team that corresponds to the alert condition.  In an effort to reduce the number of policies admins need to create we can use the dynamic parameters from the incoming event to dictate where the notification should be delivered.

    Let’s Explore

    Here we see a ticket created within ServiceNow.  The alert policy notification text is typically dynamically pulled in to reflect what the issue is without having the EA admin type out a specific message.

    But why stop there?  Let’s use the event parameters received from this ticket to automatically route the notification for this policy.  We do this in the Alerting section.  We often see specific teams being targeted here.  This means multiple policies to route the alert.  For example, 1 policy targeting the Security Team and then another policy with the same conditions targeting the Applications team. To simplify this, let’s use the Event Parameter option here and set it to a field that will contain the destination team that exists in Enterprise Alert.

    Now when the incoming event comes in, the assignment group set in ServiceNow will automatically apply to the corresponding Team in Enterprise Alert.

    This example shows incidents raised in ServiceNow but the same principle applies to any 3rd party system.  The only requirement here is the event parameter name must match a corresponding Team name in Enterprise Alert.
    Optimizing the Alert destination in this way can reduce the number of policies that need to be maintained as well as provides dynamic routing capabilities from a single event.

    How can we help you?

    Do you need to optimize your alert policies to dynamically assign notification recipients? Let us know at support@derdack.com.

    Tagged

    alert notificationsEnterprise AlertIT OperationsMobile App

    Share

    Related Posts

    Enterprise Alert 9.4.1 comes with fixes and the revised version of the sentinel connector app

    February 1, 2023

    Critical System Alerts via SIGNL4

    December 29, 2022

    Enterprise Alert 9.4 Update introduces Remote Actions for hybrid scenarios and proxy support for MS Teams

    October 25, 2022

    Upgrade your shopfloor alerting with Derdack

    September 8, 2022

    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

    Most popular

    • Derdack Company Take your ITIL incident management to the next level with Enterprise Alert
    • Mobile alert notifications for HP Service Manager (HPSM)
    • How to forward alerts to Microsoft Teams
    • Oncall Scheduling On-Call Schedule Management with Auto-Rotation
    • checking-mobile Enhancing SCOM alert notifications
    • Announcing Enterprise Alert 2019
    • Even, Alert, Incident, Notification Definition of Event, Alert, Incident and Notification
    • who-is-on-call-sharepoint Add a live “Who is On-Call” Dashboard into Sharepoint and other Tools

    Categories

    • Business (37)
    • Cloud Services (5)
    • Consultancy (1)
    • Customers (18)
    • Energy & Utilities (7)
    • Events (23)
    • Financial & Banking (4)
    • IT Ops (19)
    • Manufacturing (8)
    • News (48)
    • Schools (1)
    • Software (9)
    • Staffing (1)
    • Support (4)
    • Technical (141)
    • Transport & Logistics (5)

    Tags

    alert alert notifications Anywhere Resolution Anywhere Response Azure azure BMC customer reference Database derdack enterprise alert Enterprise Alert Enterprise Alert 2016 Enterprise Alert 2019 Gartner HPE HPE ITSM incident Incident Management Incident resolution incident response Industrie 4.0 Integration IT Alerting IT Operations Maintenance microsoft mobile Mobile App monitoring OMS on-call on-call schedule Operational Alerting rapid response release Remote Action REST API SCOM security SolarWinds NPM System Center update User Group voice

    Follow us

    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo
    • Home
    • News & Blog
    • Technical
    • Optimizing Alert Policies with Dynamic Destinations

    CONTACT US:
    Intl: +49 331 29878-0

    US: +1 (202) 470-0885
    UK: +44 (20) 88167095
    CH: +41 (31) 5391990

    CONTACT VIA EMAIL:
    info@derdack.com

    OFFICES:
    US & Europe

    NEWSLETTER:
    Sign up here

    CAREER:
    Latest job offers

    EVENTS

    • No Upcoming Events
    • Who we help
    • Products
    • How to Buy
    • About Derdack
    • News & Blog
    • Free Trial
    • Twitter
    • LinkedIn
    • XING
    • YouTube
    • Vimeo

     © 2022 Derdack – Imprint, Privacy policy

    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Derdack Podcast
      • Contact Derdack
    • News & Blog
    • Request Demo
    Manage Cookie Consent
    We use cookies to optimize our website and our service.
    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    Manage options Manage services Manage vendors Read more about these purposes
    View preferences
    {title} {title} {title}