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    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    Enterprise Alert’s Automation Engine: Creating BMC Incidents

    • July 2, 2021
    • Technical

      Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.  This post will center around what happens when critical systems fail and tickets

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    July 2, 2021

    Improved 2-way integration with BMC product family

    Improved 2-way integration with BMC product family

    • June 25, 2020
    • Technical

    With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers. For those not familiar with our 2-way

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    June 25, 2020

    Alert Notifications for BMC Remedy and Truesight

    Alert Notifications for BMC Remedy and Truesight

    • July 13, 2016
    • BusinessNewsTechnical

    With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or

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    July 13, 2016 0

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
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