Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers. For those not familiar with our 2-way
With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or