TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night.
“Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based on criticalness of incidents. ”
Pete Williams, Enterprise Monitoring Engineer, TMX Finance® Family of Companies
The TMX Finance ® Family of Companies (“the Company” or “TMX”) provides consumer credit products under the TitleMax®, TitleBucks®, and InstaLoan® brands. Since 1998, the Company has provided access to credit to consumers who are underserved by traditional lenders. With over 1,200 stores in 18 states, TMX Finance are an industry leader throughout the Southeast, Southwest and Midwest and on the West Coast.
TMX Finance utilizes System Center Operations Manager (SCOM) for monitoring the Company’s IT systems and System Center Service Manager (SCSM) to create incidents. It needed a way to more quickly reach its various support teams with the alerts that were raised and have them dispersed based on priority from SCSM. This need also included the ability to reach out to these teams via multiple notification channels as well as the ability to remotely fix the issues that were raised. It also wanted to automate the process as much as possible, but still retain the ability to manually raise certain critical alerts.
TMX Finance enjoys a range of benefits.
- Enhanced on-call schedules for each IT Group with the ability to have multi-team schedules combined into one on-call group
- Ability to quickly notify the appropriate support groups either via Enterprise Alert policy or manual emergency callout during business and after hours using multiple notification channels shortening response times
- Adapting the Enterprise Alert Remote Action feature into the IT tool set to help resolve critical problems remotely from smartphones
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