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Targeted Alert Notifications – Anywhere Actions

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    • Faster response times to critical outages at TMX Finance

    Faster response times to critical outages at TMX Finance

    • January 16, 2017
    • CustomersFinancial & BankingIT Ops
    Faster response times to critical outages at TMX Finance

    TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night.

    “Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based on criticalness of incidents. ”  
    Pete Williams, Enterprise Monitoring Engineer, TMX Finance® Family of Companies

    About

    The TMX Finance ® Family of Companies (“the Company” or “TMX”) provides consumer credit products under the TitleMax®, TitleBucks®, and InstaLoan® brands. Since 1998, the Company has provided access to credit to consumers who are underserved by traditional lenders. With over 1,200 stores in 18 states, TMX Finance are an industry leader throughout the Southeast, Southwest and Midwest and on the West Coast.

    Situation

    TMX Finance utilizes System Center Operations Manager (SCOM) for monitoring the Company’s IT systems and System Center Service Manager (SCSM) to create incidents. It needed a way to more quickly reach its various support teams with the alerts that were raised and have them dispersed based on priority from SCSM. This need also included the ability to reach out to these teams via multiple notification channels as well as the ability to remotely fix the issues that were raised. It also wanted to automate the process as much as possible, but still retain the ability to manually raise certain critical alerts.

    Benefits

    TMX Finance enjoys a range of benefits.

    1. Enhanced on-call schedules for each IT Group with the ability to have multi-team schedules combined into one on-call group
    2. Ability to quickly notify the appropriate support groups either via Enterprise Alert policy or manual emergency callout during business and after hours using multiple notification channels shortening response times
    3. Adapting the Enterprise Alert Remote Action feature into the IT tool set to help resolve critical problems remotely from smartphones

     

    Read or download the full case study here

    Learn more on Derdack Enterprise Alert

    Tagged

    Anywhere ResolutionAnywhere Responseincident responseon-callrapid responsescsm

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
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