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Targeted Alert Notifications – Anywhere Actions

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    Survey reveals rapidly growing role of IT Service Alerting

    Survey reveals rapidly growing role of IT Service Alerting

    • September 28, 2018
    • BusinessIT OpsNews

    In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to

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    September 28, 2018

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    • September 19, 2018
    • BusinessCustomersIT Ops

    “Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT  operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on

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    September 19, 2018 0

    Automated IT alerting – a low hanging fruit in IT automation?

    Automated IT alerting – a low hanging fruit in IT automation?

    • May 1, 2018
    • BusinessIT OpsTechnical

    The pressure on IT budgets, lack of skilled workforce and the need to deliver IT on time and to guarantee its availability requires an increasing level of automation of processes and practices. Hence, the pace of IT automation is accelerating and promises to reduce risk, costs and to improve operational excellence. Generally, IT automation requires

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    May 1, 2018 0

    Automating Incident Callouts at Canadian Pacific

    Automating Incident Callouts at Canadian Pacific

    • March 2, 2018
    • BusinessCustomersIT OpsTransport & Logistics

    “Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.

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    March 2, 2018 0

    On-Call Scheduling and centralized IT Alerting at Frost Bank

    On-Call Scheduling and centralized IT Alerting at Frost Bank

    • August 25, 2017
    • BusinessCustomersFinancial & BankingIT Ops

    “Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.”   Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now

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    August 25, 2017 0

    On-call Duty doesn’t cut into your family time when you have great Alert Notifications

    On-call Duty doesn’t cut into your family time when you have great Alert Notifications

    • June 28, 2017
    • BusinessIT Ops

    Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has

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    June 28, 2017 0

    Faster response times to critical outages at TMX Finance

    Faster response times to critical outages at TMX Finance

    • January 16, 2017
    • CustomersFinancial & BankingIT Ops

    TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night. “Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based

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    January 16, 2017 0

    Anywhere Incident Response versus Anywhere Resolution

    Anywhere Incident Response versus Anywhere Resolution

    • August 3, 2016
    • BusinessIT OpsTechnical

    There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an

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    August 3, 2016 0

    KasBank reduces IT alert noise

    KasBank reduces IT alert noise

    • July 27, 2016
    • BusinessCustomersFinancial & BankingIT OpsNews

    KAS BANK N.V. is the European specialist for the safekeeping and administration of securities and high-end risk and reporting services. From offices in Amsterdam, London and Frankfurt am Main KAS BANK services more than 90 markets and has a total of 700 employees. Before the implementation of Derdack, KAS BANK had a dedicated department working

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    July 27, 2016 0

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    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Strategic Partners
      • Derdack Podcast
      • Contact Derdack
    • News & Blog
    • Request Demo
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