The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential.
Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel, particularly outside business hours. With Enterprise Alert’s real-time alert functionality, 4AM server emergencies are dealt with when they happen – not hours later after frustrated users are being adversely affected.
Enterprise Alert’s “Remote Action” functionality inside the mobile app takes ease of use a step further with anywhere server administration. IT personnel can swiftly respond to time-sensitive requests without the need to be at a computer.
Real-time notifications and anywhere incident response lead to higher IT uptime. AIT staff is allowed to deal with issues the moment they arise.
Janssen Jones, Associate Director, AIT Infrastructure, states: “We’re able to perform the necessary action no matter where we are – even while waiting in line at the grocery store.”
“We are excited to see the IT department of Indiana University being a role model for anywhere incident management and automated, real-time IT alerting. It is great to see the power of the Enterprise Alert mobile app in action.”, says Matthes Derdack, Group CEO of Derdack.
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