Derdack

Targeted Alert Notifications – Anywhere Actions

Derdack
  • Use Cases
    • Overview
    • Enterprise IT Alerting
    • IT Managed Services
    • Mobile Alerting in Manufacuring
    • Critical Operations Alerting in Banking & Financial
    • Field Service Dispatching in Energy & Utilities
    • Use Cases in other Industries
  • Products
    • Overview
    • Enterprise Alert®
      • Overview
      • Alert Notifications
      • On-call Duty Scheduling
      • Collaboration
      • Anywhere Remediation
      • Incident Mgmt. App
      • Integrations
      • Technical Support
      • Derdack FAQ
    • SIGNL4® Cloud
    • References & More
  • How to Buy
    • Overview
    • Pricing and Quotes
    • Find a local Partner
    • Azure Marketplace
  • About Derdack
    • About
    • Careers
    • Partner Program
    • Strategic Partners
    • Contact Derdack
  • News & Blog
  • Request Demo
    • de de
  • News & Blog

    • Home
    • News & Blog
    • Technical
    • Make the phone ring longer with Enterprise Alert

    Make the phone ring longer with Enterprise Alert

    • May 11, 2016
    • Technical
    Make the phone ring longer with Enterprise Alert

    Enterprise Alert can alert users by calling them on their phones either via VoIP or via Skype for Business (formally known as Lync). Phone calls are especially useful for critical alerts because they can wake up people at night or notify workers in noisy environments (including vibration).

    In order not to miss the alert calls the following is recommended:

    • Configure a loud enough ringing tone
    • Enable vibration on the mobile phone
    • Make sure the mailbox does not pickup the call (at least not too early)
    • Configure Enterprise Alert to make the phone ringing long enough

    You can configure the latter under “System” –> “Communication Channels” –> Your VoIP Channel.

    On the settings page of your voice channel you can configure the “Call Pickup Timeout (ms)” to a time frame that is long enough. The default value here is 30,000 milliseconds (i.e. 30 seconds). That means a user have 30 seconds to pickup the phone. You can increase this value to one minute or longer to make the phone ring for a longer time.

    snip_e_20160511135816

    The same settings can be found for the Skype for Business (Lync) communication channel under “System” –> “Communication Channels” –> Your Skype for Business Channel. The setting is called “Call Timeout (ms)” here.

    Tagged

    alertcalllyncringSkypevoiceVoIP

    Share

    Related Posts

    Empowering Remote Users

    December 9, 2020

    Tips & Tricks: Keeping track of user profile changes

    December 3, 2020

    Secure mobile Authentication with Azure Active Directory

    November 13, 2020

    Enterprise Alert 2019 Update 8.5.1 released

    October 9, 2020

    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

    Most popular

    • Derdack Company Take your ITIL incident management to the next level with Enterprise Alert
    • Mobile alert notifications for HP Service Manager (HPSM)
    • Enterprise Alert® 2015: Flood Protection is so cool!
    • How to forward alerts to Microsoft Teams
    • Oncall Scheduling On-Call Schedule Management with Auto-Rotation
    • checking-mobile Enhancing SCOM alert notifications
    • Even, Alert, Incident, Notification Definition of Event, Alert, Incident and Notification
    • Announcing Enterprise Alert 2019

    Categories

    • Business (34)
    • Customers (13)
    • Energy & Utilities (7)
    • Events (23)
    • Financial & Banking (4)
    • IT Ops (17)
    • Manufacturing (6)
    • News (43)
    • Technical (105)
    • Transport & Logistics (4)

    Tags

    alert alert notification alert notifications Anywhere Resolution Anywhere Response azure Azure customer reference Database derdack enterprise alert Enterprise Alert Enterprise Alert 2016 Enterprise Alert 2019 HPE HPE ITSM incident Incident resolution incident response Industrie 4.0 Integration IT Alerting IT Operations Maintenance microsoft Mobile App monitoring OMS on-call on-call schedule phone PowerShell rapid response release REST API SCADA SCOM scsm security SMTP SolarWinds NPM System Center update User Group voice

    Follow us

    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo
    • Home
    • News & Blog
    • Technical
    • Make the phone ring longer with Enterprise Alert

    CONTACT US:
    Intl: +49 331 29878-0

    US: +1 (202) 470-0885
    UK: +44 (20) 88167095

    CONTACT VIA EMAIL:
    info@derdack.com

    OFFICES:
    US & Europe

    NEWSLETTER:
    Sign up here

    CAREER:
    Latest job offers

    EVENTS

    • No Upcoming Events
    • Who we help
    • Products
    • How to Buy
    • About Derdack
    • News & Blog
    • Free Trial
    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo

     © 1999-2021 Derdack – Imprint, Privacy policy

    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Contact Derdack
    • News & Blog
    • Request Demo