Enterprise Alert provides so many great alert notification and remote incident managed scenarios. The ones that I personally like most are based on voice call notifications or conferences. To get these scenarios to work Enterprise Alert needs to be connected to a VoIP system in order to be able to call phones and be called
Enterprise Alert can alert users by calling them on their phones either via VoIP or via Skype for Business (formally known as Lync). Phone calls are especially useful for critical alerts because they can wake up people at night or notify workers in noisy environments (including vibration). In order not to miss the alert calls the