Telecommuting, doing remote work from home, even on a part time basis, is increasing in the US. The biggest increases in this over the last few years is in the college educated, white collar workers. And around 37% of workers say they have telecommuted during their career.
So, when doing remote work in the IT field, what are the benefits? Downfalls? Especially when you’re in charge of your company’s infrastructure or service desk, you’re probably lugging around a hefty laptop, or at least a bulky backpack, with some different items you need to do your job while away. You do this because you think this is what you need. And most likely, you do. For now.
A normal scenario while on-call and doing remote work is you get an alert that something’s wrong. Most likely this is an email coming into your phone. You open it up, read it, and then have to pull out your laptop. You fire up your VPN, you login to the system that’s being effected and start trying to figure out what to do. Then you realize you need help. So, who to call? Email? Is Bob out of town? Is Sarah on-call? Who can you reach out to for help? Once you do figure out what’s wrong, now you need to hunt down the task to run to fix your issue.
Enterprise Alert answers all these questions for you enabling an unprecedented way of anywhere IT operations.
Enjoy unprecedented IT operations from anywhere
With Enterprise Alert, you can:
1. Bypass the need for the laptop as you answer the alerts on your smart phone app
2. Reach out to others currently on-call for a phone conference, group text/email, or Skype for Business chat – again from the smart phone app
3. And remote work requires remote actions. Fire off that task or script from your phone and be updated that the issue is resolved, all on your smart phone
In other situations for doing remote work, you find yourself a bit isolated. And because of this, you have to fully rely on the fact that 1. Your monitoring systems are working properly and 2. That your alerting system is getting you the right alerts. Remote work quickly becomes more hassle than it’s worth if you’re constantly sifting through tons of emails that keep dinging at you. And if you’re the backup on-call person, do you want to get all the same emails and alerts that the primary person is? What happens if you leave your phone on the table for a bit while you go do something around the house? Will you miss a call or text letting you know your system is crashing? How do you know that issues are being taken care of? And by who? What about when you acknowledge an alert? Do you still need to drag out your laptop so you can update the monitoring system?
Again, these are all issues that Enterprise Alert can answer for you.
A powerful set of features and tools to empower you
Derdack Enterprise Alert combines:
1. Utilizing targeted mobile alerts. Using Alert Policies, narrow the scope of which alerts are meaningful for you and disregard the rest.
2. Automatic escalations. Not the primary on-call? No worries. You won’t get alerts until the primary’s time to be reached is exhausted.
3. Needed to take a break? Enterprise Alert will nag you if you want. So you won’t see a missed call or text, you’ll still be getting called, and will keep getting called until you answer. You choose the channel you want to be nagged on.
4. Tracking. All alerts and actions taken on them are tracked. So an audit trail of activity is there and easy to access, even on your phone.
5. Communications are two-way. So no need to separately update the monitoring system, that’s all done in real time as you acknowledge or close alerts in Enterprise Alert.
So you can rest easy as you do your remote work. Enterprise Alert takes care of all those worries you might have, allowing you to be more productive and less stressed.
If you’d like to learn more, reach out to us here