Derdack

Targeted Alert Notifications – Anywhere Actions

Derdack
  • Use Cases
    • Overview
    • Enterprise IT Alerting
    • IT Managed Services
    • Mobile Alerting in Manufacuring
    • Critical Operations Alerting in Banking & Financial
    • Field Service Dispatching in Energy & Utilities
    • Use Cases in other Industries
  • Products
    • Overview
    • Enterprise Alert®
      • Overview
      • Alert Notifications
      • On-call Duty Scheduling
      • Collaboration
      • Anywhere Remediation
      • Incident Mgmt. App
      • Integrations
      • Technical Support
      • Derdack FAQ
    • SIGNL4® Cloud
    • References & More
  • How to Buy
    • Overview
    • Pricing and Quotes
    • Find a local Partner
    • Azure Marketplace
  • About Derdack
    • About
    • Careers
    • Partner Program
    • Strategic Partners
    • Contact Derdack
  • News & Blog
  • Request Demo
    • de de
  • News & Blog

    • Home
    • News & Blog
    • Business
    • 60% faster IT incident resolution at CBR Fashion Group

    60% faster IT incident resolution at CBR Fashion Group

    • June 29, 2016
    • BusinessCustomersNews
    60% faster IT incident resolution at CBR Fashion Group

    Situation

    With its Street One and CECIL brands, the CBR Fashion Group is one of Germany’s Top Five womenswear companies. CBR Fashion is one of the fastest fashion companies with only 90 days from trend discovery to delivery at 8,900 points-of-sale in 19 countries. CBR heavily depends on fully automated processes. Uptime of their mission-critical IT is more than crucial and so is a rapid resolution of any IT incident impacting availability and process continuity. CBR needed a real-time 24/7 alerting and response solution to meet resolution SLAs.

    Solution

    Derdack Enterprise Alert enabled CBR to implement fully automated alerting processes with the needed level of reliability and mobility to reach out to IT engineer on call. It is connected to infrastructure and application monitoring (Microsoft SCOM) and reaches out to the very responsible team when a critical incident is detected. On-call staff is persistently alerted during after-business hours by mobile push and voice calls considering the integrated oncall calendar. In case of non-delivery or missing alert acknowledgement, the solution automatically escalates hierarchically.

    Mobile App

    A native mobile app not only enables a convenient and detailed view on alerts raised by the monitoring system; it also enables the ability to remotely trigger pre-configured IT automation tasks in an orchestration tool.

    Business benefits

    • 60% faster incident resolution
    • Enablement of all IT for a realtime response
    • Zero missed incident alerts
    • Greater on-call duty convenience

    Gerrit Grote, IT Infrastructure Administrator, commented:

    “IT engineers on call can literally troubleshoot and remedy problems while in a football stadium. The overall incident response became 24/7 real-time, ensuring a continuous availability of mission – critical IT infrastructure and applications.”

    Full case study

    Read more on Derdack Enterprise Alert.

    Tagged

    Anywhere Responsecustomer referenceIT AlertingIT Operations

    Share

    Related Posts

    A reliable and secure on-premises alerting solution for NRB Group

    February 4, 2021

    The (almost) forgotten benefits of perpetual licensing

    December 11, 2020

    Empowering Remote Users

    December 9, 2020

    Tips & Tricks: Keeping track of user profile changes

    December 3, 2020

    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

    Most popular

    • Derdack Company Take your ITIL incident management to the next level with Enterprise Alert
    • Mobile alert notifications for HP Service Manager (HPSM)
    • How to forward alerts to Microsoft Teams
    • Oncall Scheduling On-Call Schedule Management with Auto-Rotation
    • Announcing Enterprise Alert 2019
    • checking-mobile Enhancing SCOM alert notifications
    • Even, Alert, Incident, Notification Definition of Event, Alert, Incident and Notification
    • message master xsp message master® xsp – mobile text messaging platform

    Categories

    • Business (35)
    • Cloud Services (1)
    • Consultancy (1)
    • Customers (14)
    • Energy & Utilities (7)
    • Events (23)
    • Financial & Banking (4)
    • IT Ops (17)
    • Manufacturing (6)
    • News (43)
    • Software (1)
    • Staffing (1)
    • Technical (106)
    • Transport & Logistics (4)

    Tags

    alert alert notification alert notifications Anywhere Resolution Anywhere Response Azure azure customer reference Database derdack enterprise alert Enterprise Alert Enterprise Alert 2016 Enterprise Alert 2019 HPE HPE ITSM incident Incident resolution incident response Industrie 4.0 Integration IT Alerting IT Operations Maintenance microsoft Mobile App monitoring OMS on-call on-call schedule phone PowerShell rapid response release REST API SCADA SCOM scsm security SMTP SolarWinds NPM System Center update User Group voice

    Follow us

    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo
    • Home
    • News & Blog
    • Business
    • 60% faster IT incident resolution at CBR Fashion Group

    CONTACT US:
    Intl: +49 331 29878-0

    US: +1 (202) 470-0885
    UK: +44 (20) 88167095

    CONTACT VIA EMAIL:
    info@derdack.com

    OFFICES:
    US & Europe

    NEWSLETTER:
    Sign up here

    CAREER:
    Latest job offers

    EVENTS

    • No Upcoming Events
    • Who we help
    • Products
    • How to Buy
    • About Derdack
    • News & Blog
    • Free Trial
    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo

     © 1999-2021 Derdack – Imprint, Privacy policy

    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Contact Derdack
    • News & Blog
    • Request Demo