With its Street One and CECIL brands, the CBR Fashion Group is one of Germany’s Top Five womenswear companies. CBR Fashion is one of the fastest fashion companies with only 90 days from trend discovery to delivery at 8,900 points-of-sale in 19 countries. CBR heavily depends on fully automated processes. Uptime of their mission-critical IT is more than crucial and so is a rapid resolution of any IT incident impacting availability and process continuity. CBR needed a real-time 24/7 alerting and response solution to meet resolution SLAs.
Derdack Enterprise Alert enabled CBR to implement fully automated alerting processes with the needed level of reliability and mobility to reach out to IT engineer on call. It is connected to infrastructure and application monitoring (Microsoft SCOM) and reaches out to the very responsible team when a critical incident is detected. On-call staff is persistently alerted during after-business hours by mobile push and voice calls considering the integrated oncall calendar. In case of non-delivery or missing alert acknowledgement, the solution automatically escalates hierarchically.
A native mobile app not only enables a convenient and detailed view on alerts raised by the monitoring system; it also enables the ability to remotely trigger pre-configured IT automation tasks in an orchestration tool.
- 60% faster incident resolution
- Enablement of all IT for a realtime response
- Zero missed incident alerts
- Greater on-call duty convenience
Gerrit Grote, IT Infrastructure Administrator, commented:
“IT engineers on call can literally troubleshoot and remedy problems while in a football stadium. The overall incident response became 24/7 real-time, ensuring a continuous availability of mission – critical IT infrastructure and applications.”