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Targeted Alert Notifications – Anywhere Actions

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    • Alerting Scenario – Notify different People inside and outside Business Hours

    Alerting Scenario – Notify different People inside and outside Business Hours

    • April 12, 2016
    • Technical

    I recently came across a customer scenario with the following requirement. They wanted that during the day the whole team receives alerts, but that during outside business hours only the person on call receives the alerts. Is this doable with Enterprise Alert?

    Yes, this is possible. You can achieve this by creating two alert policies. Here is the general idea.

    In one alert policy you address the team during business hours (escalation or broadcast):

    a

    In the second alert policy you address the team using the on-call plan outside business hours:

    b

    You can define the business hours according to your needs then.

     

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Derdack Podcast
      • Contact Derdack
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