Chicago’s teachers and school administrators rely on uninterrupted IT services. A swift response to critical IT incidents is thus essential. CPS decided for Derdack’s Enterprise Alert because of its advanced alerting capabilities and Microsoft System Center integration. Enterprise Alert is connected 2-way to the monitoring infrastructure, with Active Directory integration for user management and contact data synchronization. 

David Young, Senior Infrastructure Architect, states: “Enterprise Alert has given Chicago Public Schools the ability to deliver timely and concise notifications increasing the availability of the services we p rovide to our teachers and school administrators. ”

“We are excited to see our solution contributing greatly to the availability of critical IT services at Chicago Public Schools. It is also a fantastic example of our deep and seamless 2-way integration with the Microsoft ITSM stack.”, says Matthes Derdack, Group CEO of Derdack.

CPS enjoys several benefits in particular a reduced time-to-resolution on incidents, allowing school staff to focus on education rather than technology lapses.

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