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    • Chicago Public Schools implement reliable IT alerting with Derdack

    Chicago Public Schools implement reliable IT alerting with Derdack

    • March 18, 2016
    • CustomersNews
    Chicago Public Schools implement reliable IT alerting with Derdack

    Chicago’s teachers and school administrators rely on uninterrupted IT services. A swift response to critical IT incidents is thus essential. CPS decided for Derdack’s Enterprise Alert because of its advanced alerting capabilities and Microsoft System Center integration. Enterprise Alert is connected 2-way to the monitoring infrastructure, with Active Directory integration for user management and contact data synchronization. 

    David Young, Senior Infrastructure Architect, states: “Enterprise Alert has given Chicago Public Schools the ability to deliver timely and concise notifications increasing the availability of the services we p rovide to our teachers and school administrators. ”

    “We are excited to see our solution contributing greatly to the availability of critical IT services at Chicago Public Schools. It is also a fantastic example of our deep and seamless 2-way integration with the Microsoft ITSM stack.”, says Matthes Derdack, Group CEO of Derdack.

    CPS enjoys several benefits in particular a reduced time-to-resolution on incidents, allowing school staff to focus on education rather than technology lapses.

    Read the full customer reference: Case Study

    More on Enterprise Alert: Learn More

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Contact Derdack
    • News & Blog
    • Request Demo