Explains how Derdack Enterprise Alert 2016 enables a fully automated call transfer to on-call engineers with any telephony equipment. This solution supports a BYOD strategy for on-call schedules and duty staff and avoids programming of telephony equipment to route calls to the proper phone number. It also hides the personal phone number of an on-call engineer by routing calls automatically from a official number of extension to the BYOD phone number. All out-of-the-box in Enterprise Alert 2016.
Timely Delivery with Enterprise Alert
Automatic BMC incident creation with Enterprise Alert
Dynamically Assigning Users / Teams inside of Enterprise Alert
How to setup a 2 way connection to ConnectWise Manage