Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?
Derdack’s EnterpriseAlert adds reliable and mobile alerting to BMC Remedy and TrueSight. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents to your BMC stack – all out-of-the-box.
Enterprise Alert is a software package you need to install along with your BMC Software product installation. It connects to BMC Remedy and TrueSight via 2-way plug-ins (code-less integration). A free trial version of the software is available. The accompanying mobile apps are available in the appstores at no charge.
Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device. Automated routing of alerts to the right person on call, including automated escalations.
App-enabled execution of IT automation scripts for ‘anywhere’ incident troubleshooting and remediation. Results in a much faster response and resolution.
Powerful mobile app for alert management, collaboration and remote troubleshooting and remedial. Native app for iOS, Android and Windows Phone.
Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Create and manage service tickets on-the-go. Notify analysts on-call automatically from BMC Remedy.
Enrich alerts from TrueSight with information from any source, e.g. your CMDB, to create meaningful alert messages.
The industry’s only codeless 2-way integration with BMC Remedy and BMC TrueSight (ProactiveNet Performance Management & Infrastructure Management) enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.
Christian Baier, Head of Information Technology, REHAU Group
Technical Consulting and Support Lead