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„We can see the amount of standby-calls during night shifts have drastically dropped!”

Willem van der Poel, SCSM, SCOM & Orchestrator Engineer, KAS BANK N.V.

KAS BANK N.V.

Automation of incident alerting

Business needs

  • Automate incident alerting during out-of-business hours
  • Reliable, multi-modal alerting with tracking & escalations
  • Integrate with the System Center ITSM stack

Business benefits

  • Significantly reduced alerting noise
  • Reduced cost for engineers on 24/7 shifts due to less incident assignments
  • Centralized incident alerting
  • Improved duty scheduling and management