Enterprise Alert® offers multi-modal, fully automated IT alert notifications for ServiceNow® customers expanding the reach of incident alerting and management to mobile and on-call teams. IT service staff can be persistently notified through multiple channels (via voice, smartphone push, text and email), can respond to alerts and accept ownership of incidents. Smartphone apps enable remote access to incidents in ServiceNow®, with escalations to other teams being fully automated.
How to integrate Derdack Enterprise Alert 2016 with ServiceNow® (2-way, plug&play)
Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device.
Smartphone apps for remote incident management via iPhone, Blackberry, Windows Phone and Android.
Certified 2-way integration, enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.
Russ Nappi, Senior System Administrator at IDEXX Laboratories, Westbrook, Maine Area, USA
Technical Consulting and Support Lead
