“Enterprise Alert delivers the right information to the right people at the right
time and in the most convenient and effective way. It has become a foundational
part of our services toolbox.”

Ernest Pedersen, Business Analyst, Canadian Pacific

Automating Incident Callouts

Business needs

• A tool to automate level 1 incident callouts
• Flexibility to meet various scenarios across the entire organization
• Strong support for workforce mobility (mobile app)
• Integration with existing infrastructure (e.g. HPSM)

Business benefits

• Automated incident callouts empower operations staff and
  reduce time-consuming manual callout work
• Results in much faster response to level 1 incidents
• Future-proof architecture allows for enhancements and scenario alignment