Canadian Pacific

“Enterprise Alert delivers the right information to the right people at the right
time and in the most convenient and effective way. It has become a foundational
part of our services toolbox.”

Ernest Pedersen, Business Analyst, Canadian Pacific

Canadian Pacific

Automating Incident Callouts

Business needs

  • A tool to automate level 1 incident callouts
  • Flexibility to meet various scenarios across the entire organization
  • Strong support for workforce mobility (mobile app)
  • Integration with existing infrastructure (e.g. HPSM)

Business benefits

  • Automated incident callouts empower operations staff and
    reduce time-consuming manual callout work
  • Results in much faster response to level 1 incidents
  • Future-proof architecture allows for enhancements and scenario alignment