“Enterprise Alert delivers the right information to the right people at the right
time and in the most convenient and effective way. It has become a foundational
part of our services toolbox.”
Ernest Pedersen, Business Analyst, Canadian Pacific
Canadian Pacific
Automating Incident Callouts
Business needs
- A tool to automate level 1 incident callouts
- Flexibility to meet various scenarios across the entire organization
- Strong support for workforce mobility (mobile app)
- Integration with existing infrastructure (e.g. HPSM)
Business benefits
- Automated incident callouts empower operations staff and
reduce time-consuming manual callout work - Results in much faster response to level 1 incidents
- Future-proof architecture allows for enhancements and scenario alignment