Bas van Genugten, Service Operations Manager, ICT Operations Benelux, BT Global Services
Alerts are no longer missed based on a persistent andintelligent notification workflow which includes support of all communication channels,active acknowledgements, escalations and reiterations. All fully automated.
You can define response time outs based on different SLAs and meet individual requirements. On top Enterprise Alert offers full audit trailing incl. locked times for responses and resolution of alert notifications.
Customers have different SLAs and requirements and you need to meet them all. Derdack provides you with full flexibility on the alerting workflows catering for standardized as well as custom processes and communication requirements.
You need to focus on your customers and not on administering the platform. Enterprise Alert comes with a very intuitive GUI, easy to configureand even easier to maintain. Once set up it synchronizes user data automatically and literally manages itself.
Full anywhere operations require 100% uptime. Derdack offers fullredundancy and fail-over features including communication channel redundancyand HA across different sites.
Support of all standard interfaces (SMTP/Command line/Fileinterface/SOAP/SNMP etc.) and very convenient plug & play connectors for leading products like MS SC / OMS / HP / ServiceNow and IBM etc.
Technical Consulting and Support Lead