Reliable Notifications and Smartphone Apps for SysCtr

Solutions - System Center 2012

Reliable notifications and anywhere incident response for 24/7 IT Ops with on-call teams

Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?

Solutions - System Center 2012

Enterprise Alert gets your Microsoft System Center installation fit for on-call teams to ensure a 24/7 operations of your IT. Our notification software:

  • Adds intuitive drag & drop on-call scheduling including “who’s on call” dashboards
  • Complements System Center with reliable alerts and on-call schedules for after business hours, follow-the-sun and public holidays
  • Automatically notifies alerts to the people on call via voice, text, IM, push, email
  • Guarantees alert delivery through tracking and escalations and ensures that on-call staff responds
  • Makes sure only critical incidents are communicated by filtering out “alert noise”, e.g. through consolidation, responsibility mapping and auto-recovery support
  • Automates notification channel find-me/follow-me for unmatched reliability
  • Includes 2-way notifications with status and ownership updates
  • Pairs with smartphone apps for mobile alarm and service management via iPhone, Windows Phone, BlackBerry, Android
  • Executes SCO runbooks instantly from smartphones to resolve IT incidents
  • Offers unrivalled 2-way integration with SCOM, SCSM and SCO via product connectors, MPs and IPs
  • Provides enterprise-readiness to ensure suitability for large-scale installations

Enterprise Alert is the leading solution for reliable and mobile alert notifications and mobile incident management for Microsoft System Center. With Enterprise Alert the right people are automatically and reliably informed and are able to respond – wherever they are.


Reliable Notifications for System Center 2012

This short demo shows how Enterprise Alert complements Microsoft System Center 2012 with reliable auditable notifications and smartphone apps that enable a rapid mobile incident response (3:07).

System Center Operations Manager

Enterprise Alert adds reliable notifications with delivery tracking and automated escalations to System Center Operations Manager (SCOM). The full spectrum of unified communication is supported: voice with text-to-speech, SMS text message, instant message, email and smartphone push. Enterprise Alert enables mobile access to alerts in SCOM via native smartphone apps for iPhone, Blackberry and Windows Phone. Click SCOM Logo to watch video

System Center Service Manager

Enterprise Alert complements System Center Service Manager (SCSM) with intelligent notifications to IT analysts and enables mobile assignment of incidents to IT service staff. Smartphone apps provide mobile access to incidents and allow analysts to create new ones remotely. Inbound communication can be automated, for instance to create new service request via voice calls. Enterprise Alert also supports automated user communication, e.g. on the resolution progress of incidents. Click SCSM Logo to watch video

System Center Orchestrator

The Enterprise Alert smartphone app enables the execution of runbooks directly from iPhone, Windows Phone, Android and Blackberry. This is supplemented with additional provisioning and security features to prevent unauthorized access to your IT. Enterprise Alert also adds an integration pack to SCO, communication-enabling your runbooks, e.g. for sending text messages, making voice calls or starting notification workflows. Click SCO Logo to watch video

Microsoft Partner with Silver Competency
As a longstanding Microsoft partner, Derdack is highly experienced in working with Microsoft technologies. Numerous software installations based on Microsoft operating and database systems, training and certification of employees as well as a number of successful customer references qualify Derdack for the Silver Competency in ISV Software Solutions.

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