Reliable Notifications and Smartphone Apps for SysCtr

Solutions - System Center 2012

Extend Microsoft System Center with mobile on-call alert notifications and smartphone apps

Enterprise Alert maximizes your Microsoft System Center investment by adding mobile alert and response capabilities to your IT management. So, that beyond the plain detection of problems, the right people are automatically informed and able to respond – wherever they are.

Derdack Enterprise Alert is the leading solution for reliable and mobile alert notifications and mobile incident management for Microsoft System Center. Our notification software:

  • Ensures the fastest delivery of critical information to the right people and their response
  • Sends notifications with tracking and escalations via voice (with text-to-speech), text, push, IM and email
  • Automates notification channel find-me/follow-me for unmatched reliability
  • Facilitates on-call team management and follow-the-sun alert notifications
  • Includes 2-way notifications with status and ownership updates
  • Pairs with smartphone apps for mobile alarm and service management for iPhone, Windows Phone, Blackberry, Android
  • Executes SCO runbooks instantly from smartphones to resolve IT incidents
  • Activates mobile service management from your smartphone
  • Offers unrivalled 2-way integration with SCOM, SCSM and SCO via product connectors, MPs and IPs
  • Provides enterprise-readiness to ensure suitability for large-scale installations

Reliable Notifications for System Center 2012

This short demo shows how Enterprise Alert complements Microsoft System Center 2012 with reliable auditable notifications and smartphone apps that enable a rapid mobile incident response (3:07).

System Center Operations Manager

Enterprise Alert adds reliable notifications with delivery tracking and automated escalations to System Center Operations Manager (SCOM). The full spectrum of unified communication is supported: voice with text-to-speech, SMS text message, instant message, email and smartphone push. Enterprise Alert enables mobile access to alerts in SCOM via native smartphone apps for iPhone, Blackberry and Windows Phone. Click SCOM Logo to watch video

System Center Service Manager

Enterprise Alert complements System Center Service Manager (SCSM) with intelligent notifications to IT analysts and enables mobile assignment of incidents to IT service staff. Smartphone apps provide mobile access to incidents and allow analysts to create new ones remotely. Inbound communication can be automated, for instance to create new service request via voice calls. Enterprise Alert also supports automated user communication, e.g. on the resolution progress of incidents. Click SCSM Logo to watch video

System Center Orchestrator

The Enterprise Alert smartphone app enables the execution of runbooks directly from iPhone, Windows Phone, Android and Blackberry. This is supplemented with additional provisioning and security features to prevent unauthorized access to your IT. Enterprise Alert also adds an integration pack to SCO, communication-enabling your runbooks, e.g. for sending text messages, making voice calls or starting notification workflows. Click SCO Logo to watch video

Microsoft Partner with Silver Competency
As a longstanding Microsoft partner, Derdack is highly experienced in working with Microsoft technologies. Numerous software installations based on Microsoft operating and database systems, training and certification of employees as well as a number of successful customer references qualify Derdack for the Silver Competency in ISV Software Solutions.

More Information

Product Tour | Product Videos | Customer References