Getting Microsoft System Center fit for 24/7 Operations with On-call Teams
Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?
Enterprise Alert gets your Microsoft System Center installation fit for on-call teams to ensure a 24/7 operations of your IT. Our notification software:
Enterprise Alert is the leading solution for reliable and mobile alert notifications and mobile incident management for Microsoft System Center. With Enterprise Alert the right people are automatically and reliably informed and are able to respond – wherever they are.
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System Center Operations Manager
Enterprise Alert adds reliable notifications with delivery tracking and automated escalations to System Center Operations Manager (SCOM). The full spectrum of unified communication is supported: voice with text-to-speech, SMS text message, instant message, email and smartphone push. Enterprise Alert enables mobile access to alerts in SCOM via native smartphone apps for iPhone, Blackberry and Windows Phone. Click SCOM Logo to watch video
System Center Service Manager
Enterprise Alert complements System Center Service Manager (SCSM) with intelligent notifications to IT analysts and enables mobile assignment of incidents to IT service staff. Smartphone apps provide mobile access to incidents and allow analysts to create new ones remotely. Inbound communication can be automated, for instance to create new service request via voice calls. Enterprise Alert also supports automated user communication, e.g. on the resolution progress of incidents. Click SCSM Logo to watch video
System Center Orchestrator
The Enterprise Alert smartphone app enables the execution of runbooks directly from iPhone, Windows Phone, Android and Blackberry. This is supplemented with additional provisioning and security features to prevent unauthorized access to your IT. Enterprise Alert also adds an integration pack to SCO, communication-enabling your runbooks, e.g. for sending text messages, making voice calls or starting notification workflows. Click SCO Logo to watch video