Derdack’s enterprise notification software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Derdack combines three pillars to effectively respond to incidents – automated alert notifications, collaboration and remediation.
Reliable Voice, SMS Text, Push, IM & Email Notifications
Enterprise Alert provides automated, and persistent alert notifications going far beyond the common 1- or 2-way alert notifications offered by other systems. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Convenient Oncall Duty Scheduling and Management
Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
Anywhere ChatOps, Incident Sharing and Conferencing
IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Enterprise Alert provides perfect toolset for a real-time, anywhere collaboration experience.
Handling critical incidents shouldn’t stop with acknowledging an alert. That is why we have created “remote actions”, that enable you to trigger IT automation tasks directly from your smartphone.
Anywhere Incident Management
The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.
“Derdack Enterprise Alert adds a new, and robust dimension to alert notifications.”
RonNeilson, Senior System Administrator at Brown Labs Inc. Massachusetts, USA
Automation of alerting processes and flows removes human latencies and accelerates the distribution of critical information
Anywhere response and remedial capabilities lead to significant shorter mean-time-to-repair and ensure operational excellence and service continuity
Up to 66% IT HR cost savings by replacing permanently staffed NOCs and Control Rooms with flexible standby- & on-call teams
Enables anywhere operations leading to a fully mobile workforce, e.g. for IT service staff or maintenance engineers
Staff is allocated in an incident-driven manner, more flexible and only when needed
Automation of communication processes and workflows reduces human latencies and erroneous actions
Genuine Enterprise Software
Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution.
Enterprise Alert provides:
On-premise and hybrid cloud deployments for highest security and best integration
Open and deep enterprise system integrations (parallel, multi-system)
Support for complex and department-spanning enterprise scenarios
Consolidation of distributed notification solutions (“notification confusion”)
Highest security incl. SSO, ADFS, SSL, encryption
Security-audited by large organizations in military, manufacturing, etc.
Automated user & group management through AD sync
Role-based access model for all users, custom user roles
Complete audit trailing of all notification messages, responses, etc. using Microsoft SQL Server
High-availability and elasticity incl. multi-site, node-clustering, failover
Browser-based configuration and system management (IE, Firefox, Chrome, Safari)
Short deployment cycles, little user training effort and modern user interface
Security-audited by leading organizations
As Derdack’s Enterprise Alert is used by military organizations and leading manufacturers. It has been security-checked by special teams and external security consultants. Data protection is taken seriously: no credentials are stored on mobile devices, any temporarily stored data is encrypted, all data flow is SSL-secured, authentication uses a token-based flow, etc. Additionally, the mobile app can be deployed using MobileIron and Microsoft Intune.
Flow of data between the back-end and the mobile app is fully encrypted and is based on ADFS (Active Directory Federation Service) and WAP (Web Application Proxy). Logon processes are token-based using OAuth2 methods. Web app access is based on Active Directory Security and provides SSO. Please, contact our technical support to learn more about the complete set of security and encryption features.
Compliance regulations require a growing number of organizations to document system access, changes, actions taken, information delivery, etc. Derdack’s Enterprise Alert provides full audit trailing of alerting, notifications, responses, delivery tracking, escalation processes and first-response actions. This is backed-up through a powerful database implementation (Microsoft SQL Server) enabling real-time access to millions of records.
Operating Enterprise Alert on premise along with your IT infrastructure is the best choice for utmost security, data privacy and seamless integrations. User data are is synchronized with the Active Directory which also provides AD & ADFS based security and features like AD-SSO. On premise installation of Enterprise Alert requires a Windows 2012 server or higher and takes about 60 minutes. A free trial version is available.
Derdack and Microsoft offer Enterprise Alert on the Azure Marketplace. Derdack’s cloud offering is a PaaS model with you owning the data and operating Enterprise Alert within your existing cloud infrastructure model. Deployment in the Azure cloud takes about 15 minutes and a free trial is available if you already have an Azure subscription.