Enterprise Alert®

Enterprise Notification Software with tracking & escalations

Automate Alerting. Mobilize Response & Resolution.

Derdack’s enterprise notification software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. The enterprise notification software combines three pillars to effectively respond to incidents – automated alert notifications, ad-hoc collaboration and anywhere incident remediation.

Anywhere Alerting, Incident Response and Resolution

Collaboration

Anywhere ChatOps, Incident Sharing and Conferencing

IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.

Enterprise Alert® - mobile app

Remediation

Anywhere Incident Remediation

Handling critical incidents shouldn’t stop with acknowledging an alert. That is why we have created “remote actions”, that enable you to trigger IT automation tasks directly from your smartphone.

Enterprise Alert® - mobile app

Mobile App

Anywhere Incident Management

The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

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“Derdack Enterprise Alert adds a new, and robust dimension to alert notifications.”

RonNeilson, Senior System Administrator at Brown Labs Inc. Massachusetts, USA

Codeless Integrations
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Enterprise-class

Genuine Enterprise Notification Software

Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution.

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Enterprise Alert® - mobile app

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Enterprise Alert provides:

  • On-premise and hybrid cloud deployments for highest security and best integration
  • Open and deep enterprise system integrations (parallel, multi-system)
  • Highly customizable
  • Support for complex and department-spanning enterprise scenarios
  • Consolidation of distributed notification solutions (“notification confusion”)
  • Highest security incl. SSO, ADFS, SSL, encryption
  • Security-audited by large organizations in military, manufacturing, etc.
  • Automated user & group management through AD sync
  • Role-based access model for all users, custom user roles
  • Complete audit trailing of all notification messages, responses, etc. using Microsoft SQL Server
  • High-availability and elasticity incl. multi-site, node-clustering, failover
  • Browser-based configuration and system management (IE, Firefox, Chrome, Safari)
  • Short deployment cycles, little user training effort and modern user interface
Data Security
Security-audited by leading organizations

Top-level security

As Derdack’s Enterprise Alert is used by military organizations and leading manufacturers. It has been security-checked by special teams and external security consultants. Data protection is taken seriously: no credentials are stored on mobile devices, any temporarily stored data is encrypted, all data flow is SSL-secured, authentication uses a token-based flow, etc. Additionally, the mobile app can be deployed using MobileIron and Microsoft Intune.

Encryption

Flow of data between the back-end and the mobile app is fully encrypted and is based on ADFS (Active Directory Federation Service) and WAP (Web Application Proxy). Logon processes are token-based using OAuth2 methods. Web app access is based on Active Directory Security and provides SSO. Please, contact our technical support to learn more about the complete set of security and encryption features with Derdack´s Enterprise Notification Software.

Audit trailing

Compliance regulations require a growing number of organizations to document system access, changes, actions taken, information delivery, etc. Derdack’s Enterprise Notification Software provides full audit trailing of alerting, notifications, responses, delivery tracking, escalation processes and first-response actions. This is backed-up through a powerful database implementation (Microsoft SQL Server) enabling real-time access to millions of records.

Operations models

On Premise

Windows Server 2012 R2 CertifiedOperating Enterprise Alert on premise along with your IT infrastructure is the best choice for utmost security, data privacy and seamless integrations. User data are is synchronized with the Active Directory which also provides AD & ADFS based security and features like AD-SSO. On premise installation of Enterprise Alert requires a Windows 2012 server or higher and takes about 60 minutes. A free trial version is available.

 

Cloud (PaaS/VM)

Azure CertifiedDerdack and Microsoft offer Enterprise Alert on the Azure Marketplace. Derdack’s cloud offering is a PaaS model with you owning the data and operating Enterprise Alert within your existing cloud infrastructure model. Deployment in the Azure cloud takes about 15 minutes and a free trial is available if you already have an Azure subscription.