The remote execution (or triggering) of IT jobs or IT automation runbooks from a smart device is the fastest way to neutralize or even resolve critical IT issues – especially when those incidents happen outside of business hours. Wherever an IT admin or on-call person is alerted, he or she can immediately respond and take action, without being dependent on console or virtual desktop access. Analyses runbooks can also help to get in-depth information about root causes or affected systems. This functionality can be very effective and helpful for making sure mission-critical IT systems are up and running 24/7. On-call people do love it. Even at the supermarket cashier, you can pull your smartphone out of your pocket and take action.
|Remote Actions (runbook automation) as part of closed-loop incident management|
Behind the shiny marketing curtain
|Remote actions on the |
Enterprise Alert smartphone app
Secondly, there are serious security concerns. A solution enabling remote & mobile runbook execution needs to address the potential danger that comes with remote access to the inner core of your IT. Enterprise Alert comes with a unique security concept. Any communication between the Enterprise Alert smartphone app goes over an SSL-secured connection and via a DMZ proxy. On-top it is privately encrypted. In Enterprise Alert, runbooks from 3rd party systems are provisioned on a per-user basis limiting the potential misuse and minimizing the impact of security leaks. So, with Enterprise Alert you won’t have ad-hoc access to all existing runbooks. Additionally, any remote runbook execution requires entering a PIN further enhancing security. Even if a potential hacker got hold of the mobile device and somehow managed to bypass the device’s and the app’s login mechanism, he can still not execute runbooks without the security PIN which is not stored on the device.