How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
Are you looking at cutting costs by moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? If you have already on-call teams – are your people receiving too many alerts at night? Or are they in danger
Reliably notifying staff about critical incidents or unplanned business interruptions is crucial in order to ensure a response and to minimize downtimes. However, companies face a couple of issues that limit the effectiveness of such alert notifications. These limits are often related to the notification channels in use. However, reliability and persistence are mandatory in business critical scenarios. Good old