When you call Enterprise Alert the default voice menu offers you several options:

“Hello, this is Enterprise Alert. To close an alert, press 1. To enter an alarm code, press 2. To leave a voice message, press 3.”

You might not need all off them and you can easily customize this menu. In order to do so you can go into the file “DefaultInboundVoiceCall.xml” in the directory “C:\Program Files (x86)\Enterprise Alert\voiceXML”.

In this XML file you find the VoiceXML menu:

 

<menu id=”mainMenu” dtmf=”true”>
<prompt>
Hello, this is Enterprise Alert. To close an alert, press 1. To enter an alarm code, press 2. To leave a voice message, press 3.
</prompt>
<choice dtmf=”1″ next=”#formGetTicketID” />
<choice dtmf=”2″ next=”#formGenEventMsg” />
<choice dtmf=”3″ next=”#formRecordVoiceMsg” />
<noinput>
<reprompt />
</noinput>
<nomatch>
<reprompt />
</nomatch>
</menu>

 

If you would like to remove the third option for leaving a voice message you can just adapt the promt text and remove the DTMF choice for 3. The VoiceXML menue will then look as follows:

 

<menu id=”mainMenu” dtmf=”true”>
<prompt>
Hello, this is Enterprise Alert. To close an alert, press 1. To enter an alarm code, press 2.
</prompt>
<choice dtmf=”1″ next=”#formGetTicketID” />
<choice dtmf=”2″ next=”#formGenEventMsg” />
<noinput>
<reprompt />
</noinput>
<nomatch>
<reprompt />
</nomatch>
</menu>

 

In order to apply the changes you might need to restart the Enterprise Alert VoIP and Skype for Business services. As always please make sure you always have a backup available.