Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties.
About
Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients on all IT subjects, develops and operates IT solutions for the entire corporation. Global IT is the IT business enabler for Bilfinger SE delivering comprehensive and modern IT applications.
Situation
As part of modernizing IT monitoring Bilfinger Global IT was looking for a solution to consolidate and centralize IT services alerting. One objective was to complement Microsoft SCOM with comprehensive and flexible alert notification capabilities. At the same time, management and scheduling of on-call duties done with Lotus Notes needed to be replaced and improved. With Derdack Enterprise Alert Bilfinger Global IT could meet all requirements and achieve even more.
Benefits
Overall, Derdack helped to significantly increase efficiency of typical IT operation tasks at Bilfinger Global IT:
- Increased transparency and workload distribution was achieved by rapid and location-independent acknowledgement and assignment of major and critical IT alerts (through mobile app, email, IM or Derdack alert console).
- Various Derdack features like de-duplication and alert filtering increase effectiveness and acceptance of IT service alerting.
- Automation of formerly manual tasks including processing of on-call duty hours, payout calculations, validity checks and corrective tasks lead to significant time savings in multiple teams.
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