With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or
Enterprise Alert can send status updates for alerts to managers and team members. For example the manager can get a notification while she is in a meeting that the issue has been solved. Or, a team member that has missed an alert gets a notification that is team mate took over. Although Enterprise Alert provides
Enterprise Alert provides so many great alert notification and remote incident managed scenarios. The ones that I personally like most are based on voice call notifications or conferences. To get these scenarios to work Enterprise Alert needs to be connected to a VoIP system in order to be able to call phones and be called
Derdack has been providing a ChatOps solution for Microsoft Lync and Skype for Business since 2009 when we launched the first integration into Microsoft Lync. Now, the solution is incredibly powerful enabling a wealth of integrations and actions to control systems. At the same it uses the power of Microsoft Skype for Business regarding connected
Enterprise Alert offers various interfaces / API’s for backend integration. For example there are a Web services interface and a command line interface (CLI). The command line interface encapsulated the Web services interface and there is a command line tool available for Microsoft Windows, however, you can easily submit alerts from Linux / UNIX as
Alerting Reliability: the ability to be relied on or depended on, as for accuracy, honesty, or achievement. In IT, alerting reliability is the key to up time. Enterprise Alert helps increase reliability by getting you the alerts you need, when you need them, to the people that need them, and allows you to neutralize the
Enterprise Alert is capable of alerting users reliably via phone calls and users can then acknowledge or decline the alerts during the call by simply pressing a certain key on the phone. But sometimes it happens that you miss the correct key or the phone interprets the input wrongly. One example could be an on-call user
Sometimes it is hard to understand automatically generated alert messages when they are transmitted in a voice call. This is especially the case in noisy environments. Therefore it might be a good idea to send the alert message as push, email or SMS as well. In this case the user gets a voice call (which
Over the time Enterprise Alert generates quite some database records and log files. Some of them are very useful for reporting purposes but from some time on historic entries are not needed anymore and just consume extra space and slow down the system. It is recommended to purge historic database entries and to delete old
We’re often asked by IT Managers how we can help with accountability of alerting. Being able to track who actually received the alert, acknowledged it, and followed through with it, is important in maintaining accountability and ensuring that alerts aren’t just tossed aside. It also helps in determining where any lag in MTTRs is occurring,