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Targeted Alert Notifications – Anywhere Actions

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    Enterprise Alert® 2017 is available now!

    Enterprise Alert® 2017 is available now!

    • June 1, 2017
    • BusinessTechnical

      Derdack, leading provider of anywhere incident notification and response solutions, announces the next major release of their flagship product, Enterprise Alert®. Enterprise Alert 2017 is another milestone in enabling enterprises and organizations to respond faster and more effective to technical incidents in IT, OT and IoT. Enterprise Alert® is used by hundreds of enterprises

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    June 1, 2017 0

    Well prepared for the Unexpected Major Incident

    Well prepared for the Unexpected Major Incident

    • May 9, 2017
    • Business

    How effective Incident Notifications and Ownership Transparency change the Game   Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And

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    May 9, 2017 0

    European User Group Meeting 2017

    European User Group Meeting 2017

    • March 29, 2017
    • BusinessEvents

    I had the pleasure to attend and to speak at our European User Group Meeting, held in Berlin on March 24. For those who couldn’t attend – here is a summary of what you missed. A very diverse and competent group of Derdack users gathered in Berlin. As networking and learning from fellow users is

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    March 29, 2017 0

    On premise versus cloud – the case of IT and incident alerting

    On premise versus cloud – the case of IT and incident alerting

    • March 8, 2017
    • BusinessTechnical

    “While with on premise software every customer has a different problem, with cloud all have the same”. I posted this on Twitter a couple of days ago in the shade of repeated cloud availability or security issues ranging from Cloudflare over Amazon to Microsoft Skype. It depicts one critical aspect about cloud computing – centralization. Of course, cloud in

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    March 8, 2017 0

    Incessant Nagging – Sometimes it’s a Good Thing

    Incessant Nagging – Sometimes it’s a Good Thing

    • November 4, 2016
    • BusinessTechnical

    Everyone hates nagging. They don’t want to be constantly told that they need to do something. You’ll get around to it, right? Well, sometimes nagging is a good thing. And making sure an IT alert gets through to the right person is one of those times. That’s why Enterprise Alert includes the ability to persistently

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    November 4, 2016 0

    On-call duty scheduling and IT service alerting at Bilfinger Global IT

    On-call duty scheduling and IT service alerting at Bilfinger Global IT

    • November 4, 2016
    • BusinessCustomersNews

    Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients

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    November 4, 2016 0

    DynDNS DDoS – review resilience of your critical notification system during cloud-outages

    DynDNS DDoS – review resilience of your critical notification system during cloud-outages

    • October 24, 2016
    • BusinessTechnical

    Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical

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    October 24, 2016 0

    Anywhere Incident Response versus Anywhere Resolution

    Anywhere Incident Response versus Anywhere Resolution

    • August 3, 2016
    • BusinessIT OpsTechnical

    There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an

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    August 3, 2016 0

    KasBank reduces IT alert noise

    KasBank reduces IT alert noise

    • July 27, 2016
    • BusinessCustomersFinancial & BankingIT OpsNews

    KAS BANK N.V. is the European specialist for the safekeeping and administration of securities and high-end risk and reporting services. From offices in Amsterdam, London and Frankfurt am Main KAS BANK services more than 90 markets and has a total of 700 employees. Before the implementation of Derdack, KAS BANK had a dedicated department working

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    July 27, 2016 0

    Alert Notifications for BMC Remedy and Truesight

    Alert Notifications for BMC Remedy and Truesight

    • July 13, 2016
    • BusinessNewsTechnical

    With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or

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    July 13, 2016 0

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
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