Join us in Las Vegas and see the leading HPE-certified solution for targeted alert notifications and anywhere incident remediation. Derdack shows live how to enhance your HPE ITOM and ITSM stack for a 10x faster incident resolution. Learn how leading organizations in the US like Boeing have taken their incident handling processes to the next
Follow the sun scheduling is adopted by many larger, global corporations with offices all around the world. With “follow the sun”, the goal is to be able to enable more efficient customer support with less response time. Within Enterprise Alert, how is such scheduling implemented and how is it utilized when implementing workflows that take
Derdack invites their European customers to Berlin, Germany for this year’s official European User Group Meeting. Location and date for the meeting are listed below and registration has officially started today: Derdack European User Group Meeting – Berlin, Germany – March 24, 2017. Our European user community will meet for this one-day event covering some
Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical
Looking for additional revenue streams with your HPE on-prem customers? Derdack complements NNMi, OM, OpsBridge and other HPE products with reliable alert notifications and mobile apps for anywhere remedial – enabling a 10x faster incident resolution. We focus on on-prem installations allowing customers to fully own the license and benefit from proven security and data
Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be
In most cases the parameters that are transferred from SCOM and the other event sources to Enterprise Alert include all the relevant information to be used in the alert policies. However, in some cases additional or custom parameters are required. The following example shows how to add additional event parameters for SCOM events, but this
Sometimes the Enterprise Alert services shall run under a Windows domain user account instead of under the “LocalSystem” account. This might be the case because of the required database access. It can be quite annoying to set the credentials for all services manually. Therefore, the following PowerShell script will help you to do this very
The previous article described the integration of Enterprise Alert with SolarWinds via SMTP. This article now describes the more enhanced integration via Web services. This Method forwards SolarWinds alerts to the Web service interface of Enterprise Alert and SolarWinds can open an alert in Enterprise Alert and reset the alert in Enterprise Alert when the