With IT monitoring systems, you often get an enormous amount of alerts raised. Most of these are meaningless in the scheme of your normal day. Some are worth a second look. And some are worth dropping everything for. But sometimes a system raises a critical alert and keeps raising it. This increases as other systems
KAS BANK N.V. is the European specialist for the safekeeping and administration of securities and high-end risk and reporting services. From offices in Amsterdam, London and Frankfurt am Main KAS BANK services more than 90 markets and has a total of 700 employees. Before the implementation of Derdack, KAS BANK had a dedicated department working
Enterprise Alert’s newest feature is the “On-Call Duty Report.” This new feature, targeted at Managers and above, allows users to subscribe to reports that will show them key events from the previous shift. With the ability to designate the report showing 4, 6, 8, 12, or 24 hours, the flexibility is there to mold the
When the phone rings, who will pick it up? Being able to escalate alert notifications to someone that will actually “answer the phone” is critical in today’s fast paced, IT environment. You need to ensure that you have the proper notification systems in place to provide for this escalation of IT alerting. It’s critical to
We would like to welcome our new Derdack Partner DRMTE from Saudi Arabia! We are very excited to have the opportunity to continue expanding our partner network all over the world, and now we get to welcome DRMTE from Saudi Arabia to our team. DRMTE has a strong commitment towards the development of their own business,
With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or
Alerting Reliability: the ability to be relied on or depended on, as for accuracy, honesty, or achievement. In IT, alerting reliability is the key to up time. Enterprise Alert helps increase reliability by getting you the alerts you need, when you need them, to the people that need them, and allows you to neutralize the
Situation With its Street One and CECIL brands, the CBR Fashion Group is one of Germany’s Top Five womenswear companies. CBR Fashion is one of the fastest fashion companies with only 90 days from trend discovery to delivery at 8,900 points-of-sale in 19 countries. CBR heavily depends on fully automated processes. Uptime of their mission-critical IT
The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,
We are very excited to announce our new Derdack Partner NTT Data, from Austria! NTT Data has offices all over the world and we start our partnership with their Austrian branch. NTT Data provides a multitude of services, including consulting, managed services, projects, outsourcing, and cloud-based solutions. They provide these services mainly to mid-sized and large