Call routing can be a critical aspect of our on-call teams. Sometimes it’s not the monitoring systems that raise alerts for us. Sometimes it’s our people. It could be something as simple as a monitor that went down or a mouse quit working, but it could also be that there’s a serious issue with a
Are you looking for detailed on-call times and accounting information for teams and users from Enterprise Alert in a customizable format? All information about on-call times and duties of teams and users is available in the Enterprise Alert database. It is possible to use third-party reporting tools or scripts to extract the required information in a suitable format.
When you call Enterprise Alert the default voice menu offers you several options: “Hello, this is Enterprise Alert. To close an alert, press 1. To enter an alarm code, press 2. To leave a voice message, press 3.” You might not need all off them and you can easily customize this menu. In order to
What’s more frustrating than finding out you have an issue in your network or infrastructure? Finding out about it every 30 seconds, creating a storm of alerts. Has the situation changed? Do you really need to see the same problem over and over again? No. No you don’t. And we at Derdack agree. That’s why
With IT monitoring systems, you often get an enormous amount of alerts raised. Most of these are meaningless in the scheme of your normal day. Some are worth a second look. And some are worth dropping everything for. But sometimes a system raises a critical alert and keeps raising it. This increases as other systems
Enterprise Alert offers code-less integration with a variety of standard tools, e.g. Microsoft System Center, HP Operations Manager, HP Service Manager, etc. Besides this open API’s like command line, Web service, SMTP and more are available for easy integration almost every backend system. There is also a neat way for integrating backend systems using the
There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an
Enterprise Alert’s newest feature is the “On-Call Duty Report.” This new feature, targeted at Managers and above, allows users to subscribe to reports that will show them key events from the previous shift. With the ability to designate the report showing 4, 6, 8, 12, or 24 hours, the flexibility is there to mold the
When the phone rings, who will pick it up? Being able to escalate alert notifications to someone that will actually “answer the phone” is critical in today’s fast paced, IT environment. You need to ensure that you have the proper notification systems in place to provide for this escalation of IT alerting. It’s critical to
If you are not using Windows authentication, your Enterprise Alert username and password are your key to enter the Enterprise Alert Web portal as well as the mobile app. Passwords can be more or less complex and Enterprise Alert allows you to define the required password complexity. This means that by default a password containing at